1 hour ticket response
We are devoted to giving a quick and appropriate reply to every client support ticket posted by a user. Our knowledgeable tech support engineers will examine your problem and will offer you the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, our average trouble ticket response time has proven to be 20 minutes.
A Top–Notch Customer Service
Our tech support team representatives have broad experience in the cloud hosting plans field and are capable enough to supply a fast answer to your problem. If, however, the problem at hand is not within the competence of a client support engineer, the helpdesk ticket will be forwarded to a developer or admin for additional investigation.
A User–Friendly Help Section
Built into the Web Site Control Panel is an easy–to–navigate Help Center, which features a variety of information sources. You can search through a frequently updated knowledgebase offering web hosting account management articles and website administration articles, check out our how–to video tutorials or explore the F.A.Q. section.