Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center integrated into your Web Site Control Panel. It boasts an exhaustive repository with regularly asked questions and exhaustive how–to articles prepared by our proficient customer support staff.

  • Top quality support service

  • How–To Video Clips

  • If you wish to watch how a task is accomplished or how an issue is remedied, instead of just reading about it, then have a look at our selection of educational video tutorials. They address different issues and will help you quickly learn how to work with our Web Site Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer care service and come with a sixty–minute support ticket response time guarantee. Our well–trained techs will be at your disposal day and night and will sort out any issue that you may possibly face within maximum sixty minutes after the ticket submission. In the majority of cases, a reply will be provided to you within 20 minutes.