Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We offer a one–hour response warranty for each support ticket or e–mail that you submit to the customer service staff. We’ll swiftly answer all general questions and forward the matter to our system administrators if further assistance is needed. If you take advantage of our Optional Admin Services package, we will carry out any of the included server administration tasks at a time that has been discussed with you earlier.
An Exceptional Support Service
We will be online for you 24x7 to reply to any enquiries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance handling server admin procedures, you can have a glance at our Optional Admin Services package, which includes backup hard drive space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Section
Every dedicated web hosting plan is fitted out with our charge–free Web Site Control Panel, which features an elaborate knowledgebase and a collection of instructional video tutorials. Whenever you need help with the Web Site Control Panel, just hit the Videos or Help buttons situated in the top right corner.