In case you’ve got a site, a problem might always show up and it doesn’t automatically need to be associated with the web hosting service itself. For example, something could go wrong when you bring a web-based app up to date or some critical content can be edited or erased by chance. Regardless of what the essence of the problem is, you’ll need to touch base with the client care staff and request them to recover a backup or to help you fix the problem that you are confronting. How timely they’ll do that will determine the time that your sites will be offline. For given websites like community portals or e-shops, an extended downtime duration can too often mean losing visitors and cash. Therefore, it is extremely important that you use the services of a hosting company that offers not only a very good help desk support service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans include a 60-minute reply guarantee, which goes to say that irrespective of what query or issue you may have, we’ll always be there to help you out. Actually, it seldom takes more than half an hour to get a problem solved or a query answered, and this is valid for both sales and technical matters. Our customer service team reps will be at your disposal 24x7, even on weekends and public holidays, which suggests that you’ll receive quick assistance at all times. We realize how valuable time can be, so by the time we respond to your email or trouble ticket, we’ll have explored the matter and, if we haven’t worked out a solution, we’ll provide you with more details about what you have to do on your end, when the circumstances necessitate it. With our support services, you can be certain that there will be somebody to lend you a hand straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we recognize how important it is to receive timely support, we promise that you will never need to wait around for more than sixty minutes to receive a reply to any support ticket that you submit via your semi-dedicated server Control Panel. In reality, you’ll rarely have to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of its nature – billing, technical or general. Furthermore, our technical and customer support staff is available to you 24 hours a day, 7 days a week, 365 days a year, which suggests that even if you submit a ticket during legal holidays, you’ll invariably get an instant reply, which will include the answer to an enquiry, the solution to an obstacle or the details needed to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever need to waste a day hanging around awaiting a response like you would with a lot of other hosting companies.