A live chat is a real-time way of communication between a hosting company's support team and its customers. It is a very efficient method to get some info about the website hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower chance of errors any time you exchange information like usernames or domain names, the faster response time as the communication is live and the fact that you don't need to stay on the chat all the time - you are able to do something else entirely while the agent examines the issue involved. Also, you will be able to become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone rates that you'll need to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

As a part of the support services that we supply for all of our cloud hosting plans, you can find live chat support which is online 24x7, even on holidays. You are able to get in touch with us regardless if you already have an account or not, because we will support you with all sorts of things, ranging from providing you with general info about our services if you are not a client yet and you are interested in purchasing one of our plans, to helping you with creating an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, so you will need to take advantage of the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all of our prospective and present customers. If you're searching for a new web hosting account, you are able to chat in real time to one of our representatives and receive more info about our semi-dedicated plans so as to choose the optimal plan for your sites. In case you already own an account with us, we'll support you in a timely manner with billing, general and 1st level techmatters. Although in some cases you may have to open a ticket since there're problems that cannot be resolved on the live chat, we can help you with various basic jobs, for instance installing an email account in an e-mail client or redirecting one domain to another one. Thus, you'll receive quick support and you'll save a long time.