In case you have ordered a hosting package and you have some inquiries associated with a concrete function/feature, or in case you have come across some predicament and you require help, you should be able to touch base with the respective client service staff. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, since the very best way to solve a problem most often is to use a ticket. This communication model makes the responses sent by both sides easy to follow and enables the customer service staff members to escalate the issue if, for example, a sysadmin has to step in. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will have to have no less than 2 different accounts to touch base with the technical support team and to actually manage the hosting space. Incessantly switching between different accounts might sometimes be a headache, not to mention the fact that it requires quite a lot of time for most hosting companies to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing through your website files or tweaking different account settings. The ticketing system is being closely monitored 24-7 by our client care staff representatives and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain help. In stark contrast to certain web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any technical or billing issue. Also, you can read a selection of educational articles, which will help you tackle the most commonly experienced problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is built into the Hepsia Control Panel, which we have developed for our semi-dedicated plans, which goes to say that you won’t require a separate platform to touch base with our help desk staff – you can do that on the spot as soon as you stumble upon a predicament. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. Using our smart search functionality, you can quickly track down any ticket that you have posted in the past. You can submit a ticket at any time as our technical support staff members are working day and night and reply in less than an hour, although it seldom takes this much to obtain a reply. With Hepsia, you will have everything in a single location and you can just forget about having to use 2 or more platforms to fix a simple problem.