24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting packages are twenty-four-seven, therefore you can forget all about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail message. If you currently have an account, you can open a support ticket on top of the other three options for contact. You can pick the most suitable way to contact us depending on what your location is or what kind of device you use. We can easily assist you for almost any webhosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in this situation the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed assistance, particularly when your site is not functioning as it should be for some reason. Our semi-dedicated plans come with 24/7 customer and tech support, so that in case something comes up, you're able to use plenty of ways to get in touch with us - telephone line with a couple of local numbers globally, live chat, emails and support tickets. The first two options are for billing, pre-sales and common issues, which means that if you do not have an account yet, for example, you can get more info about our solutions, or we will help you with less demanding tech matters. The other two options are for strictly tech problems or anything which is more time-consuming considering that it is more convenient to follow the correspondence between you and our support team. The guaranteed maximum answer time for them is only 1 hour, the typical one - 15-20 min, therefore you won't have to wait for an entire day so as to receive assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from us, you can contact us 24/7 for any server-related issue or forany problems and / or questions about the pre-installed software your server comes with. If you have not acquired your VPS server plan yet, you are able to find out more information about our solutions by giving us a telephone call or through our live chat service. For more technical problems, you are able to send an email or open a support ticket via your billing Control Panel and you will get assistance within less than one hour regardless of the time of the day, even on holidays and weekends. The typical reply time normally does not extend past 30 minutes. In case you're looking for assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to every single VPS package and our administrators will help you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time warranty, you will get prompt support when you get a dedicated server through our company. Our customer and technical support teams are available 24/7/365, as a result when you open a ticket via your billing account or you send an email message about any problem with your server or the pre-installed software on it at any time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the better option if the issue in question needs longer time to be solved or when it has to be given to our admins, because it is easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.